PRE-ORDER TIMELINES

At Sweet Impressions, we are dedicated to creating high-quality, custom-made baked goods that make every celebration special. We have set pre-order timelines for each of our products so that we can keep up with demand and ensure that each order is given the care it deserves. For those looking for last minute desserts, we offer a wide variety of cookies, cupcakes, and cakes at our café at 1817 Corydon Ave or we are on Skip the Dishes and Uber Eats.

ORDER CHANGES + CANCELLATIONS

We understand that things come up and plans change and we will always do our best to accommodate customer requests. Below is our cancellation policy, designed to support both our customers and our team who work hard to make every order special. Please contact us at 204-237-0743 during business hours to change or cancel an order. Within the time frames listed, an order can be changed or cancelled for a full refund or store credit. With less notice, we will be unable to change or cancel an order or issue a refund or store credit.

Cakes
Cakes – 3 days notice

Cupcakes
Mini Cupcakes – 1 day notice
Cupcakes – 1 day notice
Custom + Holiday Cupcakes – 3 days notice

Cookies
Homemade Bakery Cookies – 1 day notice
Bakery Cookie Favours – 7 days notice
Custom Sugar Cookies – 5 days notice
DIY Cookie Decorating Kits – 5 days notice

Other Treats
Party Trays – 3 days notice
Doughnuts – 3 days notice
Lolli-Cakes – 1 day notice
Gift Boxes – 7 days notice 

PICKUP + WINNIPEG DELIVERY

All orders can be picked up at our café at 1817 Corydon Ave or delivered within Winnipeg city limits ($15 charge). Pick up orders will be ready at 10am on the date selected and can be picked up anytime during business hours. Deliveries will be made between 10am-3pm on the date selected. We will always do our best to accommodate specific delivery time requests, however we are not able to guarantee. Due to our allergy safety requirements, and the perishable nature of baked goods, once our products leave the bakery, they may not be returned or exchanged. If there is an issue with an order, please contact us at 204-237-0743.

CANADA-WIDE SHIPPING

We are delighted to offer Canada-wide shipping via UPS or Purolator. Look for the “Shippable Product” icon to bring our delicious cookies and gift boxes straight to your door. Please review our shipping policy below for important information regarding your order.

Our Products
All orders are baked fresh to order to ensure the highest quality and freshness. All products will be sealed for freshness and packed with care to ensure they arrive in perfect condition. Please be available to receive your package on the estimated delivery date to avoid any spoilage.

Shipping Timelines
Shipping estimates provided at checkout will be added to the time it takes for us to prepare your order before it is shipped. Please note this lead time indicated in each product description. For example, a shipping estimate of 2 business days for a product with a 5 day lead time is expected to be delivered within 7 business days. Please note that delivery times may vary based on your location and any unforeseen delays with shipping carriers. Sweet Impressions is not responsible for delivery delays for any reason. Once your order has been shipped, you will receive a confirmation email with a tracking number so that you can track your shipment in real time.

Shipping Rates + Methods
Shipping rates are calculated at checkout based on the weight and dimensions of your order as well as the destination. To ensure your order arrives as fresh as possible, we offer UPS Standard and Purolator Express. Please note that these carriers do not ship to PO boxes, however alternate arrangements can be made. Please contact us at info@sweetimpressions.ca for details.

Order Changes + Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing the order and we will do our best to accommodate your request. Requests made after 24 hours may not be possible due to our production schedule.

Returns + Refunds
Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact us within 48 hours of delivery, and we will do our best to resolve the problem. Please note that we are not responsible for delays caused by third party shipping carriers, weather conditions, or any other unforeseen circumstances beyond our control. The customer is responsible to ensure shipping addresses are entered correctly. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you have any questions regarding any of our order policies, please contact us at info@sweetimpressions.ca.