order cancellations
To cancel an order, please phone the bakery.
Within the time frames listed, a full refund or store credit will be given.
With less than required notice, no refunds or store credit will be issued.
Cakes
- Decorated Cakes – 3 Days Notice
- Luxe Cakes – 7 Days Notice
- Bakery Cakes – 1 Day Notice
- Smash Cakes – 7 Days Notice
Cupcakes
- Decorated Cupcakes – 3 Days Notice
- Sprinkle Cupcakes – 1 Day Notice
- Sprinkle Mini Cupcakes – 1 Day Notice
Cookies
- Decorated Cookies – 7 Days Notice
- Bakery Cookies – 1 Day Notice
Other Treats
- Gift Boxes – 1 Day Notice
- Bakery Doughnuts – 3 Days Notice
- Luxe Doughnuts – 3 Days Notice
- DIY Kits – 1 Day Notice
- All Favours – 7 Days Notice
booking cancellations
To cancel a booking, please phone the bakery.
Within the time frames listed, bookings can be rescheduled or refunded.
Wedding Consultation Appointments
Wedding consultation appointments can be cancelled or rescheduled with 24 hours notice.
Wedding Bookings
Wedding bookings can be cancelled or rescheduled with 6 months notice. Please note that deposits are non-refundable.
*Covid 19 Amendment: During these unprecedented times, we will accommodate changes on short notice whenever possible. Wedding dates and menus can be changed, or bookings can be cancelled entirely with minimum 2 weeks notice.
Please note that deposits will remain non-refundable.
returns
Due to our nut free guarantee, once baked goods leave the bakery, they may not be returned or exchanged.
If there is an issue with your order, please phone the bakery.