booking cancellations

To cancel a booking, please phone the bakery. Within the time frames listed, a full refund or store credit will be given or a booking can be rescheduled. With less than required notice, no refunds or store credit will be issued and classes will not be able to be rescheduled. 

Birthday Parties

  • 30 days notice (full refund / store credit)
  • 3 days notice (reschedule / store credit)

Decorating Classes & Family Events

  • 3 days notice (full refund / store credit)
  • 2 day notice (store credit)

Wedding Consultation Appointments

  • 24 hours (full refund / store credit)

Wedding Bookings

  • 6 months (full refund / store credit – minus consultation appointment fee)

order cancellations

To cancel an order, please phone the bakery. Within the time frames listed, a full refund or store credit will be given.
With less than required notice, no refunds or store credit will be issued.

Cakes

  • Party Cakes / Vegan Ice Cream Cakes – 24 Hours Notice (full refund / store credit)
  • Classic Cakes / Vegan Classic Cakes – 4 Days Notice (full refund / store credit)
  • Smash Cakes / Vegan Smash Cakes – 7 Days Notice (full refund / store credit)
  • Themed Cakes / Vegan Themed Cakes – 7 Days Notice (full refund / store credit)
  • Luxe Themed Cakes – 7 Days Notice (full refund / store credit)

Cupcakes

  • Mini Cupcakes / Vegan Mini Cupcakes – 24 Hours Notice (full refund / store credit)
  • Luxe Mini Cupcakes – 24 Hours Notice (full refund / store credit)
  • Classic Cupcakes / Vegan Cupcakes – 24 Hours Notice (full refund / store credit)
  • Luxe Cupcakes – 24 Hours Notice (full refund / store credit)
  • Themed Cupcakes / Vegan Themed Cupcakes – 7 Days Notice (full refund / store credit)
  • Luxe Themed Cupcakes – 7 Days Notice (full refund / store credit)

Cookies

  • Homemade Cookies / Vegan Homemade Cookies – 24 Hours Notice (full refund / store credit)
  • Cookie Sandwiches / Vegan Cookie Sandwiches – 24 Hours Notice (full refund / store credit)
  • Sprinkle Cookies / Vegan Sprinkle Cookies – 24 Hours Notice (full refund / store credit)
  • Party Cookies / Vegan Party Cookies – 7 Days Notice (full refund / store credit)
  • Themed Cookies / Vegan Themed Cookies – 7 Days Notice (full refund / store credit)
  • Luxe Themed Cookies / Vegan Luxe Themed Cookies – 7 Days Notice (full refund / store credit)

Other Treats

  • Daily Menu Reservations – 24 Hours Notice (full refund / store credit)
  • Gift Boxes / Vegan Gift Boxes – 24 Hours Notice (full refund / store credit)
  • Cake Pops / Treat Bags / Vegan Caramel Popcorn – 24 Hours Notice (full refund / store credit)
  • Catering Trays / Vegan Catering Trays – 4 Days Notice (full refund / store credit)
  • Party in a Box / Vegan Party in a Box – 4 Days Notice (full refund / store credit)
  • Doughnuts – 4 Days Notice (full refund / store credit)
  • Doughnut Walls – 7 Days Notice (full refund / store credit)
  • Custom Orders – 7 Days Notice (full refund / store credit)

returns

Giftware

Giftware in its original condition can be exchanged or returned for a full refund within 14 days of purchase. 

Baked Goods

Due to our nut free guarantee, once baked goods leave the bakery, they may not be returned or exchanged.
If there is an issue with your order, please phone the bakery.